Holly was a new member of the sales team & in our opinion a great credit to the company. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Thanks again!Customer Services. Our aim is to deliver a positive customer service. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Won't bore everyone with the finer. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Technician provide a very comprehensive report and video. The entire team at Leeds seem an exceptionally welcoming team. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Huge thanks to Ellie, initially, and lastly to Steve and Paul. You can unsubscribe from this at any time. It goes against our guidelines to offer incentives for reviews. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Companies can ask for reviews via automatic invitations. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Customer Services, Simply excellent throughout. State of the m4 cs was horrendous! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. We never felt under pressure, and were offered a very reasonable price. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. I rang the garage and was told the money would be reimbursed in 5 working days. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Meet our Service Advisor, Ryan Alexander Pride. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. It meant we could put the car through its paces under conditions pertinent to us. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. When I came back to pick my car up, the keys were handed to me, and that was it. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. We hope to be of service to you again! Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. his customer service was excellent. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Lady very helpful on the phone. No one could find the fault except these guys. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In the Vehicles & Transportation category. 10 out of10. Jamie at service reception desk very helpful too. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. I was given a courtesy car which helped me greatly. . This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Hi,Thank you so much for taking the time to review your experience with us. Took just one week from first visit to home delivery. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. They kept it overnight so they could listen to it cold start and fixed the problem that day. For context, Elland Road, home of Leeds United, is located within walking distance. I am very pleased you are satisfied with your visit! We also ensure all reviews are published without moderation. Would 100% recommend this dealership. The deals they offer are brilliant and nothing is too much trouble. Hi Anna,Thank you very much for 5* review! | Read 41-60 Reviews out of 110. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. They think we customers ate stupid!! I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! A seamless transaction form start to delivery. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Do you agree with Stratstone - MINI Leeds's 4-star rating? For complete peace of mind, rely on an Approved MINI Service Centre. Check out what 398 people have written so far, and share your own experience. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Michael went above and beyond to make sure I was happy. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. 2023 Trustpilot A/S. We also ensure all reviews are published without moderation. Get directions on the Auto Trader site. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Their address is Gelderd Motor Park, Leeds, LS12 6EG. Awful experience and takes away the joy of owning a nice car. Voice your opinion today and hear what 106 customers have already said. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. I would highly recommend this dealership if you are looking to buy a Mini. He went over and above to make sure the sale went to plan. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Centres from all over the country will be taking part in action that makes a difference to their local. They kept it overnight so they could listen to it cold start and fixed the problem that day. Hopefully Sytner will be a better experience. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Brought a car!! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . I had an MOT, service and also had a new service plan set up. Occasionally we will send out newsletters promoting our offers and discounts. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Here are 8 tips for writing great reviews. | Read 41-60 Reviews out of 378 . Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Anyone can write a Trustpilot review. The UK's leading premium vehicle retailer. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. The car is gorgeous and the service was second to none! 762 talking about this. www.stratstonetynesidebmw.co.uk . This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. The man Was extremely rude and abrupt telling me -were not a back street dealer ,Im too busy to help you now so youll have to sit there for 10 mins and well be charging you All I asked was to sort my locking nut - didnt expect this customer service and rudeness. Explore our used cars available for immediate delivery. Mark Riley, Scarcroft, Leeds. I so appreciate it .. a very positive and reassuring experience. I am very pleased you are satisfied with your visit! Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Here are 8 tips for writing great reviews. We value your feedback and take pride in providing the best possible customer service! She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I was dealt with by Ellie who was excellent and the whole process went smoothly. Customer Services, Simply excellent throughout. Travelled to dealership to collect car and handover was seamless. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Lovely courtesy car clean and well presented. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. What is MINI Connected and How Do I Use It? Thanks again!Customer Services. Thank you for taking the time to leave us your rating!Customer Services. The salesman was a very pleasant & helpful young man. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Many thanks to Mark and Gary for a great experience. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Do you agree with Stratstone - MINI Leeds's 4-star rating? Verification can help ensure real people write reviews about real companies. I so appreciate it .. a very positive and reassuring experience. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He showcased Stratstone Mini very favourably. Well done . Got to give a special mention to Rhiannon. Here are 8 tips for writing great reviews. Difficult to even speak to someone nevermind resolve the issue. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Everything I expected and was promised was done. Meet the team Monday! We value your feedback and take pride in providing the best possible customer service! We value your feedback and take pride in providing the best possible customer service! No pushy sales, but a genuine friendly human being. I had an MOT, service and also had a new service plan set up. Holly was a new member of the sales team & in our opinion a great credit to the company. Date of experience: 08 December 2022 Verification can help ensure real people write reviews about real companies. Suggested companies are based on peoples browsing tendencies. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Everything I expected and was promised was done. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. Very professional, friendly and very informative. Everything I expected and was promised was done. Lovely courtesy car clean and well presented. Would I recommend Stratstone, absolutely! I am very pleased you are satisfied with your visit! A refreshing experience in car buying! Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. We value your feedback and take pride in providing the best possible customer service! Best wishes,Customer Services. What are the opening times for Stratstone Mini Leeds? To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Had BMWs for 25 years and the service just gets worse and worse. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Check out what 115 people have written so far, and share your own experience. They think we customers ate stupid!! The aftercare is disgusting from the branch sales and service team and the branch head of business. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Check out what 115 people have written so far, and share your own experience. Kindest regards.Customer Services. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. The branch is always available for any assistance that you may need. Lady very helpful on the phone. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Thanks again!Customer Services. We value your feedback and take pride in providing the best possible customer service! Not one of them has been in contact. We hope that you'll consider us again in the future.Customer Services.
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